Refund Policy
Transparent and equitable refund policy for your assurance
Overview
At PublicMeadowCommons, we recognise the possibility of changing circumstances, and our aim is to provide an equitable and clear refund policy. This document specifies the terms under which refunds might be granted for our yacht charter services.
Please ensure you understand this policy thoroughly before completing a reservation. Your charter booking with PublicMeadowCommons signifies your consent to this refund policy.
Regular Cancellation and Refund Timeline
Over 72 Hours Prior to Charter
Eligible for: Complete refund excluding processing fees
Processing Duration: 5-7 business days
Processing Charge: €50 for credit card transactions
Requirements: Must be requested via written communication through email or telephone
Between 24 to 72 Hours Before Charter
Eligible for: Half the total cost of the charter
Processing Duration: 7-10 business days
Processing Charge: €25 subtracted from the refund
Requirements: Valid justification needed; subject to administrative expenses
Less than 24 Hours Prior to Charter
Eligible for: No refund possible
Exception: Consideration may be given to emergency situations
Alternative: Option of charter credit may be given at the discretion of the management
Requirements: Proof needed for emergency circumstances
Cancellations Due to Weather
Our Guarantee Regarding Weather
Your safety is our first concern. In cases where the charter conditions are considered unsafe due to weather by our licensed captain, we offer adaptable options:
- Complete Refund: Full refund provided if rescheduling is infeasible
- Reschedule: Alter your charter to another available slot without extra costs
- Charter Credit: Issue of credit that is valid for one year from the original charter date
Method of Weather Evaluation
Our weather evaluation procedure includes:
- Inspecting wind speeds and directions
- Assessing wave heights and sea conditions
- Predicting visibility and rainfall
- Heeding Coast Guard advisories and warnings
- Qualified captain's safety assessment
Timing for Decision: Decisions about weather-related cancellations are made at least 4 hours before the planned departure.
Refunds in Medical Emergencies
Exceptional Medical Situations
We recognize that medical emergencies can unexpectedly happen. The following incidents may be eligible for special refund considerations:
- Sudden medical conditions or injuries that take one to the hospital
- Passing of a close family member
- Urgent military summons or recall
- Imperative jury service or legal demands
- Natural catastrophes impacting travel plans
Proof Needed
To handle requests for refunds in emergency situations, please submit:
- Official medical documentation or hospital records
- A death certificate when applicable
- Military orders officially issued
- Jury summons or legal subpoena
- Advisories for travel or declarations of emergency
Procedure: Emergency refund requests are processed within 3-5 working days after receiving the necessary documentation.
Cancellations for Operational Reasons
Technical Malfunctions
If the vessel assigned to you encounters technical difficulties that cannot be fixed timely:
- Another Boat: We will make an effort to provide a similar replacement
- Full Refund: In case no comparable substitute is accessible
- Partial Refund: If the replacement vessel has different price considerations
- Reparations: Additional recompense might be offered for the inconvenience caused
Unavailability of the Crew
In the uncommon event of unavailable qualified crew:
- A substitute crew will be arranged when feasible
- Full refund if the charter cannot occur
- Opportunity to reschedule with no added fees
Processing Refunds
Approach for Repayment
Refunds are initiated back to the original form of payment that was used for the booking:
- Credit Cards: Approximately takes 5-7 working days
- Bank Transfers: Approximately takes 7-10 working days
- Cash/Cheque: Approximately takes 3-5 working days
Fees for Processing
Processing for Credit Card
€50 fee for cancellations with a notice period exceeding 72 hours
Processing for Bank Transfers
€25 fee applicable for all bank transfer refunds
Processing Internationally
Extra fees could be incurred for international financial transactions
Credits for Charter
Scenarios for Offering Credits
In some cases, instead of refunds, credits for the charter may be provided:
- Late cancellations within less than 24-hour notice
- Cancellations due to weather conditions
- Willing changes in the reservation details
- Operational disruptions
Terms for Credits
- Validity: Valid for one year from the date of issuance
- Non-transferable: Credits cannot be handed to other individuals
- Amount: Equal to the full value of the charter without fees for processing
- Applicability: Can be applied to any charter that's available
- Expiration: No renewals after 12 months
Refunds for Partial Services
Interruptions During Service
If your charter experience is impacted or curtailed due to issues we have control over:
- Refund calculated prorata based on the services not used
- Credit equivalent to future charter
- Complimentary upgrades or other services
Interruptions Caused by the Guest
If a charter must be concluded earlier due to the actions or safety breach by the guest:
- No refund for the time not utilized
- Complete payment is to be settled
- Incurred additional fees may be applied
Resolving Disputes
In case of disagreement with a decision on a refund, you may:
- Submit a request for reassessment to our management
- Present further evidence or documentation
- Reach out to consumer protection authorities for a solution
- Utilize any legal channels under applicable legislation
Procedure for Seeking a Refund
Step 1: Contacting Us
To lodge a refund request, reach out to us through:
- Email: [email protected]
- Phone: +377 93 10 20 30
- Face-to-face discussion at our marina facility
Step 2: Submission of Details
Your refund application should include:
- Confirmation number of your reservation
- Scheduled date and time of the charter
- The cause of cancellation
- Any pertinent supportive documents (if needed)
- Preference for refund method
Step 3: Evaluation and Action
Upon submission, we will recognize your request within a day, assess it in reference to this policy, communicate the outcome within 2 days, and proceed with endorsed refunds as per the outlined timelines.
Important Considerations
- All requests for refunds need to be provided in writing
- Refund transactions are processed in € irrespective of the original currency used for payment
- We highly recommend obtaining travel insurance
- This policy holds the possibility of modifications with notice provided 30 days prior
- Refund actions are in compliance with appropriate taxes and legal regulations
Contact Details
If you need more information on refunds or wish to file a refund claim:
Refund Department
PublicMeadowCommons Marine Services Ltd.
Marina Point
Monaco 98000
Monaco
Phone: +377 93 10 20 30
Email: [email protected]
Operational Hours: Monday through Friday, from 9 AM to 5 PM